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Defence & public sector

Governmentresearch, results and real stories.

Government departments, PSUs and public programmes need independent evidence on citizen needs, service delivery and programme outcomes, often gathered across large and diverse geographies.

See the case studies Download all as one PDF
  • 10case studies
  • 6markets
  • 2teams involved

What is shaping the industry

  1. 01Programmes are expected to show measurable outcomes
  2. 02Citizen feedback is shaping service delivery
  3. 03Large field surveys need rigorous quality control

Who we research

Citizens and householdsProgramme beneficiariesFrontline workersLocal officialsBusinesses using public services

Questions we answer

  1. Q1Is a scheme reaching the people it was meant for?
  2. Q2How do citizens rate a public service?
  3. Q3What changed after a programme?
  4. Q4What do citizens think about a policy?
Australia1 case studies India5 case studies United Kingdom1 case studies South Africa1 case studies United Arab Emirates1 case studies Morocco1 case studies Markets in these case studies
  • India5
  • United Kingdom1
  • United Arab Emirates1
  • Australia1
  • Morocco1
  • South Africa1
Case studies

Government case studies.

All teams 10 Market Research 7 IT & Development 3
  1. 01case TechnologyA statewide citizen satisfaction survey on public servicesA state planning department 14 weeks
  2. 02case ResearchVerifying beneficiaries of a direct benefit schemeA central government programme 10 weeks
  3. 03case ResearchA residents’ survey for a local councilA local authority 9 weeks
  4. 04case TechnologyUsability testing a government digital serviceA government services authority 6 weeks
  5. 05case ResearchMeasuring voter awareness before electionsAn election awareness programme 6 weeks
  6. 06case ResearchA commuter survey for a public transport authorityA public transport authority 8 weeks
  7. 07case ResearchEvaluating a national skills training programmeA skills development ministry 14 weeks
  8. 08case ResearchA visitor survey for a national tourism boardA tourism authority 10 weeks
  9. 09case TechnologyA grievance management system for a municipal corporationA municipal corporation 6 months
  10. 10case ResearchEvaluating a public health awareness campaignA health ministry 6 months

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