Industry overview
What is shaping chemical
Chemical and specialty materials companies sell to formulators, manufacturers and procurement teams who need technical support, consistency and safe handling as much as price.
- Technical service is a key reason buyers stay
- Procurement teams compare total cost, not just price
- Safety and regulatory compliance shape supplier choice
Client background
An agrochemical company’s stewardship team, working in Andhra Pradesh & Maharashtra. Client identity is withheld to protect confidentiality.
- Organisation
- An agrochemical company’s stewardship team
- Sector
- Chemical
- Team engaged
- Market Research
- Services
- Government research, Quantitative research, Offline data collection
Client challenge
The company trained farmers on safe handling and spraying but did not know whether practices changed in the field.
Research objectives
- Deliver on the brief: evaluating a safe pesticide use training programme.
- Understand the views, needs and behaviour of farmers.
- Measure how widespread each pattern is, and explain the reasons behind it.
- Give the client evidence it can act on within 8 weeks.
Target audience
The work focused on 1,200 farmers.
- farmers1,200
Audiences we typically reach in chemical
Formulators and R&D teamsProcurement managersPlant and production headsDistributorsSafety officers
Geographic coverage
Coverage: Andhra Pradesh & Maharashtra. Market: India.
- India
Research methodology
A mixed-method design: structured research measured how widespread each pattern was, and qualitative conversations explained why.
- 1Brief
- 2Farmer survey with observation
- 3Comparison group
- 4Insight
We surveyed trained and untrained farmers about protective equipment, mixing, spraying and container disposal, and observed spraying practices on a sample of farms.
Government researchQuantitative researchOffline data collection
Sampling strategy
- farmers
- 1,200
- Respondents were selected across Andhra Pradesh & Maharashtra using quotas set in advance for each location and respondent type, so no single area or group dominated.
- Qualitative participants were recruited purposively to cover the full range of experiences that mattered, rather than for statistical representation.
Data collection
- Trained local-language interviewers conducted interviews in person, supervised in the field.
- Interviews and discussions were led by experienced moderators using a guide agreed with the client.
- Auditors and mystery shoppers followed a standard checklist, recording evidence at each visit.
Data quality & validation
- Back-checks on a share of completed interviews
- Time and location checks on field interviews
- Supervisor accompaniment in the field
- Recordings and transcripts for every session
- Re-screening of qualitative recruits
- Photo or document evidence for audit points
- Second-reviewer checks on scores
- Logic and range checks on the final data
- Work carried out under our ISO 20252 quality procedures
Data analysis
- Cross-tabulation by key groups and locations
- Significance testing on the differences that mattered
- Thematic coding of interviews and discussions
- Journey and decision mapping
Key findings
- Trained farmers were more likely to use gloves and masks, but container disposal practices rarely changed.
Observation showed gaps that self-reported answers overstated.
Recommendations
- Build on the core insight: observation showed gaps that self-reported answers overstated.
- Focus effort where the evidence was strongest: trained farmers were more likely to use gloves and masks, but container disposal practices rarely changed.
- Re-measure after the changes to confirm the effect.
Business impact
- The company added a container collection scheme to its programme.
What changed in the business as a result of the work. Impact is described qualitatively.
Deliverables & next steps
- Insight report and management presentation
- Cleaned data file and data tables
- Evaluation findings with programme recommendations
- Repeat the measure after changes are in place to track progress.
- A natural follow-on question: why do formulators choose one supplier over another?
Client identity is withheld to protect confidentiality.